Knowledgebase

Adding an Add-on Domain in cPanel

Your account with Internet Solutions HK may include the ability to host multiple websites...

Can I change my cPanel username?

Unfortunately, our system does not allow a change of username as the system uses your current...

Can't connect via SSH

All shared hosting accounts do not have SSH access by default. If you need SSH access please send...

Cannot connect to FTP using Filezilla

If you are having problems connecting to your account via FTP choose the last option from the...

Do I get SSH access?

SSH access is disabled by default. However, you can contact our support team and explain why do...

Do I use localhost or remotemysqlhost for my mysql connection?

You can view whether your account is using localhost or remote MySQL host in your cPanel account....

How can I check the location of my IP?

To check the Geolocation of an IP please go to the following websites: db-ip.com or ip.taobao.com...

How do I backup my site in cPanel?

It is important to have your own backup procedure in place to protect yourself from losing all...

How do I change my Nameservers?

You can change your nameservers by logging into our Dashboard at...

How do I change permissions (CHMOD) on files and folders?

Login to your Control Panel at www.yourdomain.com/cpanel using your cPanel username and password....

How do I create a MySQL backup?

There are two ways to back up your MySQL databases. You can use the backup utility in your cPanel...

How do I create a MySQL database?

To create a MySQL database please follow the steps below:- Log in to your control panel at...

How do I import a MySQL database?

To import a database follow the below steps:I have a backup of my database that I need to...

How do I move my WordPress blog to another domain?

To move your WordPress account to a hosted domain name follow the below steps: - Sign up for an...

How do I password protect a folder?

Within your CPANEL, you have the ability to password protect a folder within your website. You...

How do I prevent WordPress from overloading my shared server?

WordPress blogs can be extremely resource intensive if you happen to experience a surge in...

How do I restore a MySQL database?

To restore a MySQL database please follow the below steps:- Login to your control panel...

How do I setup Cron jobs?

A cron job allows you to run a certain command at times set by the job such as deleting temporary...

How do you download raw access logs?

You can download raw access logs through your cPanel account. Login to your account at...

How long does it take for my DNS to resolve?

It can take as little as 1 hour for your DNS to resolve, however, we state between 24-48 hours...

How to Change your cPanel Display Language

  This guide will show you how to change your language preference in cPanel. When you first...

How to add an extra website to my hosting account?

If you have PLUS, ENTERPRISE or EXTRA hosting plan, you will be able to host more than one...

How to delete the "Under Construction Page"?

As soon as our system creates a new account there will be a default "Under Construction"...

How to display hidden files in File Manager?

By default, cPanel File Manager will not show hidden files like .htaccess. To be able to see...

How to edit MX Record?

Please note that the new CPANEL versions moved the MX RECORD button inside ZONE EDITOR / MANAGE /...

How to enable HTTPS in Wordpress

Instruction Video: https://youtu.be/xmqQqeZq2zE 1) Install the plugin SSL Insecure Content...

How to force HTTPS connections on your website

You can setup a redirection from HTTP to HTTPS adding the following code into your .htaccess...

How to install WordPress using Softaculous

WordPress is a free open source software that is available for install in your cPanel Softaculous...

How to issue a free SSL certificate for my website?

We now offer free SSL certificates using the new Cpanel AutoSSL. To issue a new certificate or...

How to upgrade PHP?

We offer the latest and most stable PHP versions on all our servers. To upgrade from the default...

Invalid SSL Certificate in Apple Mail

It is new security feature in Mac OS X, by default only apps from Mac Store & from trusted...

Is my website blocked in Mainland China?

Before contacting us, please check if your website is blocked in mainland China using third-party...

My WordPress doesn't work with the temporary URL

To rectify this issue follow the steps below:- Ensure that your WordPress installation is...

Should I store a local copy of my website?

It is essential to keep a local copy (on your home or office computer) of your website to protect...

Starting a Website for Beginners

  It seems like everyone either has or wants a website. For the latter group (those who don't...

Ways to Free Up and Optimize Your Used Hosting Diskspace

After a few months of meticulous management, for some unknown reason, your webdisk quota appears...

What are the Basic Connection Settings for MySQL?

There are two different ways to connect to a MySQL database: Locally - from a script on the...

What is Bandwidth?

  Bandwidth, which is also referred to as transfer, is the amount of data your web host allows...

What is Web Hosting?

  To state it quickly - Web hosting is the act of putting a website online to be accessed by...

What is cPanel?

  cPanel (with its backend WHM) is the most popular control panel currently used by web hosts....

What is cPanel?

cPanel is a control panel that acts as a separate account, designed for managing your hosting...

What is my website's Temporary URL?

You can use the following Temp URL in the following format: http://ipaddress/~cpanelusername/...

What is the path to public html in php?

The path to public html is: /home/your-cpanel-username/public_html

Where can I find WordPress Themes?

There are free themes from the WordPress community at http://themes.wordpress.net or premium...

cPanel Login

This information applies to Shared hosting plans. Option #1 - Access cPanel from within your...