Do you send invoices/receipts?
Yes, by email attached as a PDF file each time we make a charge. Our email invoices/receipts...
Knowledgebase
Explore helpful articles and resources to get the most out of your services.
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How can I check if my PayPal subscription is still active or not?
You can check your PayPal account on PayPal's website under profile->Financial...
How can I make a payment to Internet Solutions HK?
We offer several ways of payment. Online:Credit card: VISA and MasterCard through...
How do I cancel my Paypal subscription?
How do I view, modify, or cancel my pre-approved payments? “Pre-approved payment” allows you to...
How long does it take to activate my account?
To avoid fraud we check each order manually. This process may take from 5 minutes to 24 hours...
How many websites can I host in my account?
Depending on your Hosting Plan (BASIC/PLUS/ENTERPRISE/EXTRA) you will be able to host up to...
How to Pay using Paypal (credit card)
Paypal is the biggest online payment platform. After you place an order login to your Client's...
How to add an additional billing contact?
If you would like to get account notifications sent to multiple email addresses, you can add...
How to add funds to my credit balance?
To add funds to your credit balance, go to your Client Area->Billing->Add Funds. This...
How to add/update contact information in Client Area?
It is important to keep your information up-to-date in our records so that we can send you...
How to pay with ALIPAY?
Please scan the QR code that will be generated by our system using your cellphone's ALIPAY...
How to upgrade my hosting plan?
You can upgrade or downgrade your hosting plan anytime you want depending on your needs. After...
I paid but my order shows as "Pending", why?
We check every order manually to avoid fraud and increase security in our servers. After we...
I paid but the Payment Status shows as "Incomplete", why?
We check every order manually to avoid fraud and increase security in our servers. After we...
I placed an order but I didn't receive any confirmation, why?
After making an order with Internet Solutions HK our system will AUTOMATICALLY send you 3 emails:...
More than 1 product is on my invoice but I don't want to renew them all
Please send a cancellation request for the license you don't wish to renew. Once you cancel...
What shopping cart programs do you have?
If you login to your cPanel account at www.yourdomain.com/cpanel and select 'SOFTACULOUS' under...
How can I cancel my services?
1) Log in to your Client Area: https://www.internetsolutions.hk/dashboard/clientarea.php 2) Go to...
