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Support

Announcements

Important Updates and Service Announcements

Support Tickets Not Created by System
Dear Valued Client

Our support system's Email Piping function is not working properly after the latest update. On the meantime, please open all support request directly from your Client Area: https://www.internetsolutions.hk/secure/submitticket.php

Thank you for your cooperation,
Internet Solutions HK team
22nd June 2017
Server ADONIS Reboot
Dear Valued Client

We will perform a quick reboot on server Adonis to update the Kernel to the latest version.
Your website, if hosted on this server, will be offline for around 10 min on Friday May 19th around 7pm.

Thanks for your patience,
Internet Solutions HK
19th May 2017
Maintenance on Enterprise Email servers
Dear Valued ClientPlease be advised that our Enterprise and Business email infrastructure will be undergoing maintenance as per the schedule and reason mentioned below. Reason:  Upgrade of Open-Xchange App suite 7.8.1-v12 to 7.8.3-v19. Maintenance Window: Date: Thursday, 27th April 2017Start time: 27th April 2017, 23:30 Downtime:  3 ...
27th April 2017
Billing/Support System Upgrade
Dear Valued Client

In order to provide a better user experience we are making upgrades to our Billing and Support System. If you find a bug or problem please let us know: support(a)internetsolutions.hk and we will solve the issue as soon as possible.

Thank you for your cooperation.

Internet Solutions HK.
26th April 2017

Support