By Month

Support

Announcements

Important Updates and Service Announcements

Website Design Update
Dear Valued ClientWe are excited to announce we will be updating our main website's design during the late evening hours of July 16th. The new design is expected to simplify the user experience and also keep up with the latest trends. We are not expecting more than 15 minutes of degraded service during the update, but we did want to inform you of ...
16th July 2017
Athena Server Reboot
Dear Valued Client

We will perform a reboot in order to update the Kernel of server ATHENA to the latest version. If your website is hosted in this server you will experiece a downtime of 5 to 15 minutes on Friday 14th of July.

Thanks for your cooperation,
Internet Solutions HK team
14th July 2017
Support Tickets Not Created by System
Dear Valued Client

Our support system's Email Piping function is not working properly after the latest update. On the meantime, please open all support request directly from your Client Area: https://www.internetsolutions.hk/secure/submitticket.php

Thank you for your cooperation,
Internet Solutions HK team
22nd June 2017
Server ADONIS Reboot
Dear Valued Client

We will perform a quick reboot on server Adonis to update the Kernel to the latest version.
Your website, if hosted on this server, will be offline for around 10 min on Friday May 19th around 7pm.

Thanks for your patience,
Internet Solutions HK
19th May 2017

Support