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Support

Announcements

Important Updates and Service Announcements

Kernel Update
Dear Valued Client

On late hours of July 16th, our server admin will perform a server reboot on Adonis, Hestia, Prometheus in order to apply the latest Kernel update.

A brief downtime (5 to 15 min) is expected to happen.

Thanks for your cooperation.

Internet Solutions HK team.
16th July 2017
Website Design Update
Dear Valued ClientWe are excited to announce we will be updating our main website's design during the late evening hours of July 16th. The new design is expected to simplify the user experience and also keep up with the latest trends. We are not expecting more than 15 minutes of degraded service during the update, but we did want to inform you of ...
16th July 2017
Athena Server Reboot
Dear Valued Client

We will perform a reboot in order to update the Kernel of server ATHENA to the latest version. If your website is hosted in this server you will experiece a downtime of 5 to 15 minutes on Friday 14th of July.

Thanks for your cooperation,
Internet Solutions HK team
14th July 2017
Support Tickets Not Created by System
Dear Valued Client

Our support system's Email Piping function is not working properly after the latest update. On the meantime, please open all support request directly from your Client Area: https://www.internetsolutions.hk/secure/submitticket.php

Thank you for your cooperation,
Internet Solutions HK team
22nd June 2017

Support