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Support

Announcements

Important Updates and Service Announcements

Server Prometheus Under Maintenance

Dear Valued Client,

Server PROMETHEUS is under emergency maintenance after a software upgrade caused a misconfiguration with the Cpanel server.

Our server admin is looking at the issue now.

Thank you for your patience.

Best regards,  

**Internet Solutions HK Management Team**

28th November 2018
Ioncube Loaders Update
Dear Valued Client,In order to keep all our software with the highest level of security we are performing basic maintenance to all Shared Hosting servers in order to install the latest Ioncube Loaders. If your website is having issues you may need to update your CMS to the latest version. For further questions please contact our support team: ...
13th November 2018
Typhoon Mangkhut - Billing and Support Delays

Dear Valued Client,

Because of the Typhoon Mangkhut great effect in Hong Kong, our support for billing and technical inquiries may be delayed from Sunday 16th to Monday 17th.

We apologize in advance for any inconvenience caused.

Thanks for your understanding.

Best regards,  

**Internet Solutions HK Management Team**

16th September 2018
Server DIONYSUS Under Maintenance
Dear Valued Client,We are very sorry for the inconvenience caused by the downtime on server Dionysus. Rest assure we are are working 24/7 to solve the issue as soon as possible.You can see the current status of all shared hosting servers from the following link: https://status.hongkongserver.net/We are also working on a compensation plan for the ...
24th August 2018

Support